Name/Title: Turkuaz Eğitim Danışmanlık Tur. San. Tic. Ltd. Şti.
Address: Ahievran Mahallesi, 727. Sokak Kat:6 No:27-28-29-30, 40100 Kırşehir Merkez/Kırşehir
Phone: 0 386 213 40 40
Email: info@turkuazegitim.net
1.1 The Buyer acknowledges and declares that all communication information provided to the Seller for notifications or deliveries required by law is accurate and complete, and that any changes will be communicated to the Seller. Otherwise, the Seller cannot be held responsible.
In this Agreement:
“Turkuaz Eğitim Danışmanlık Tur. San. Tic. Ltd. Şti.” will be referred to as the "SELLER".
“…” will be referred to as the "BUYER".
“…” will be referred to as the "MULTIPLE USERS".
"Turkuaz Eğitim Danışmanlık Tur. San. Tic. Ltd. Şti." and "…" will be collectively referred to as the "PARTIES".
All course resources, materials (books, etc.), dictionaries, reading, tests, and other applications provided by the platform and www.turkuazegitim.net will be referred to as the "SERVICE".
Codes associated with printed goods that can be assigned to a single account and are valid for 1 year will be referred to as the "DIGITAL ACCESS PASSWORD".
If the online course services are used by 2-5 people, they will be referred to as "MULTIPLE USERS".
The "DISTANCE SALES AGREEMENT" will be referred to as the "AGREEMENT".
2.1 The subject of this Agreement is to determine the rights and obligations of the parties regarding the provision of the service with the qualities and sale price specified below, ordered electronically by the Buyer from the website www.turkuazegitim.net belonging to the Seller, as well as the delivery of any additional products and printed goods if available, in accordance with the provisions of the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts.
2.2 The Buyer acknowledges and declares that they have been informed in a clear and understandable manner, appropriate to the electronic environment, about the Seller's name, title, full address, phone and other contact information, the main characteristics of the service subject to sale, the sales price including taxes, payment method, if any, delivery conditions, and all other preliminary information related to the service, as well as the "right of withdrawal" and how to exercise this right, and that they have confirmed this information electronically and then placed the order in accordance with the provisions of this Agreement.
2.3 The preliminary information provided on the www.turkuazegitim.net website and the invoice issued upon the Buyer's order are integral parts of this Agreement.
3.1 The type and nature of the service purchased electronically, the sale price, the payment method, the person to whom the ordered products will be delivered, the delivery address, and the invoice information are as follows. The person to be invoiced must be the same as the person who made the Agreement. The information below must be accurate and complete. The Buyer agrees to bear all losses and any responsibilities arising from incorrect or incomplete information.
Purchased service:
Name, code: ………………………………………………………………………………..
Total sale price: …………………………………………………
Payment method: Credit card – Bank transfer (EFT)
Person to be delivered:
Phone number:
Delivery address:
Person/Institution to be invoiced:
Invoice address:
Tax Office:
Tax Registration Number:
3.2 After the Buyer confirms this Agreement on the website, the payment for the digital usage service and the printed goods ordered will be collected by the Seller through the selected payment method. The Buyer will not be affected by any package price changes during the usage period of the purchased service package. At the end of the period, the selected packages will be invoiced at the current price.
3.3 The products within the purchased service will be sent by the Seller to the address specified by the Buyer via cargo.
3.4 In cases where there are additional products within the purchased service, these additional products will be sent by the Seller to the address specified by the Buyer via cargo.
3.5 The Seller reserves the right to halt the order if the information provided by the Buyer is found to be inaccurate. If the Seller cannot reach the Buyer through the phone, email, and postal addresses provided by the Buyer in the event of an issue with the order, the Seller may suspend the order for up to 7 business days. The Buyer is expected to contact the Seller within this period. If no response is received from the Buyer within this time, the Seller may cancel the order to prevent both parties from incurring losses.
3.6 If the Buyer has purchased multiple service packages, a separate sales agreement will be issued for each package. The contractual responsibility of the Buyer and the Seller will be evaluated separately for each service package.
4.1 The date of the Agreement is the date on which the digital usage service package is purchased or the order for the relevant printed goods is approved by the Buyer.
4.2 Events that are not present at the time of signing the Agreement or that are unforeseen, and that develop beyond the control of the parties, making it partially or completely impossible for one or both parties to fulfill their obligations and responsibilities under the Agreement on time, will be considered force majeure. The party experiencing the force majeure will immediately notify the other party in writing. During the continuation of the force majeure, the parties will not be held responsible for their inability to fulfill their obligations. If the force majeure continues for 15 days, each party will have the right to unilaterally terminate this Agreement.
5.1 The Seller agrees and undertakes to fulfill the obligations imposed on it by the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts, except in cases of force majeure.
5.2 Persons under the age of 18 can only make purchases on www.turkuazegitim.net through their parents. The Seller will consider the date of birth specified by the Buyer or the authorized person of the Buyer as correct. However, the Seller will not be held responsible if the Buyer incorrectly enters the date of birth.
5.3 The Seller is not responsible for promotional, price errors that may arise from interventions in the system or design of the website or from illegal access to the website. The Buyer cannot make any claims from the Seller based on system errors.
5.4 All products (books) purchased from the Seller are guaranteed by the Seller to be originally printed by the producing companies.
5.5 The Seller is responsible for checking the products before shipping the orders. This includes checking for printing errors, missing pages, and defects caused by printing. After this inspection, the digital access code will be affixed to the relevant products, and they will be sealed with appropriate tools.
5.6 Services can be purchased on www.turkuazegitim.net by credit card (Visa, MasterCard, etc.) or by bank transfer/EFT. The service requested by the Buyer will be processed once the digital usage service fee is collected from the credit card account or once the payment is made to the Seller’s bank account via transfer/EFT. Payment methods such as cash on delivery or postal check, without consulting customer service, will not be accepted.
6.1 The Buyer agrees and undertakes to fulfill the obligations imposed on them by this Agreement, except in cases of force majeure.
6.2 The Buyer agrees and undertakes to pay the specified price in accordance with the payment method specified in the Agreement.
6.3 The Buyer acknowledges and declares that they have been informed in a clear, understandable manner, appropriate to the electronic environment, about the Seller’s name, title, full address, phone, and other contact information, the nature of the products or services subject to sale, the sales price including taxes, the payment method, the delivery conditions, etc., as well as the "right of withdrawal" and how to exercise this right, and has confirmed this information electronically.
6.4 In connection with the previous article, the Buyer acknowledges and declares that they have read and understood the order/payment/usage procedure information that includes the order and payment terms, product usage instructions, precautions taken against possible situations, and warnings, and has provided the necessary electronic confirmation.
6.5 The Buyer is responsible for not accepting packages that are damaged during delivery and for having the courier company prepare a report. If the courier company claims that the package delivered has no damage, the Buyer has the right to have the package opened during delivery to check whether the products are delivered undamaged and to have a report prepared on the condition of the product during delivery. However, after the delivery of the order, the courier company is no longer responsible. If the order is not accepted by the Buyer and this situation is documented with a report, a copy of the report must be submitted to the Seller at www.turkuazegitim.net within 2 business days. If deemed appropriate by the Seller, necessary actions will be taken.
6.6 The Buyer cannot transfer or assign the rights, obligations, and debts arising from this Agreement to third parties and institutions without the written consent of the Seller.
6.7 The Buyer agrees and undertakes that in the event of any disputes arising from this Agreement, the Seller’s books, documents, and records will constitute definitive evidence under the relevant articles of the Code of Civil Procedure (HMK).
7.1 PURCHASE 7.1.1 The Buyer selects the service they wish to purchase on the website www.turkuazegitim.net, and after confirming the total amount including VAT (the total installment amounts in installment transactions), the relevant bank card is processed through the POS device. If there are any disruptions in the process or problems with the credit card, the Buyer will be notified via one or more of the phone/fax/email methods specified in the Agreement. The Buyer may be asked to contact their bank if necessary.
7.1.2 The purchase time of the desired service package and printed goods is the moment the service package fee or the price of the relevant printed goods is collected. In the exceptional case that the service subject to the Agreement cannot be fulfilled for a justified reason, the Buyer will be immediately informed clearly and understandably, and with the Buyer’s approval, another service of the same or similar nature and price may be offered. Alternatively, a new service may be sold, or the order may be canceled according to the Buyer’s wishes and preferences.
7.1.3 In cases where it becomes impossible to fulfill the service obligation subject to the Agreement, the Buyer will be informed of this situation, and the total amount paid and any documents that may place the Buyer under an obligation will be refunded within 14 days, at the latest, and the Agreement will be canceled. In such a case, the Buyer will not have any additional claims for material or moral damages from the Seller.
7.1.4 The Seller will not be responsible for any indirect damages related to the performance of services associated with this Agreement against the Buyer and/or third parties.
7.2.1 Buyers who do not want to use their credit card information in the online environment are offered the option to purchase via bank transfer/EFT. When paying by transfer, the Buyer can choose the most convenient bank and make the transfer. If an EFT is made, the date on which it is credited to the account will be taken into account. When making a transfer and/or EFT, the “Sender Information” must match the Invoice Information, and the order number must be written.
7.2.2 If the Buyer prefers to pay by credit card, the Buyer agrees, declares, and undertakes that they will separately confirm the interest rates and information related to default interest with their bank, and that the provisions related to interest and default interest will apply within the scope of the "Credit Card Agreement" between the Bank and the Buyer, in accordance with the provisions of the applicable legislation.
7.3.1 The requested service package or printed goods will be purchased upon sending the order confirmation email. The product offered for sale will be sent to the delivery address specified by the Buyer via cargo. It is accepted that the Buyer approves the sharing of delivery information with the courier company.
7.3.2 The ordered product(s) will be delivered to the Buyer’s address by the Seller's contracted cargo company. The delivery period is 3 business days from the sending of the order confirmation email and the establishment of the Agreement. This period can be extended by a maximum of 10 business days with prior written notice to the Buyer or via a durable medium. In the case of force majeure, these delivery periods will not apply, and the delivery period may be extended or canceled depending on the situation. Products will be sent with a phone notice to regions where the courier companies do not provide home delivery services.
7.3.3 In regions where the courier company delivers once a week, there may be delays in the specified delivery period in cases of inaccuracies or omissions in the delivery information, social events, and natural disasters. The Buyer cannot hold the Seller responsible for these delays. If the product is to be delivered to a person/institution other than the Buyer, the Seller will not be responsible for the non-acceptance of the delivery by the person/institution, inaccuracies in the delivery information, or the absence of the Buyer at the specified location.
7.3.4 It is forbidden to reproduce, scan, and sell the resources sent for commercial purposes. If violated, legal action will be taken against the Buyer by the Seller, and all damages incurred by the Seller will be compensated by the Buyer.
7.3.5 The responsibility for the products sent lies with the person. The Seller will not be held liable for any loss, theft, or forgetting of the relevant product.
8.1 The Seller operates in accordance with the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts in return procedures.
8.2 The Buyer has the right to withdraw from the Agreement within 14 days after purchasing the service, without any justification or penalty. The right of withdrawal must be exercised in writing. Verbal declarations will not be accepted. The Seller reserves the right to make deductions in accordance with Article 8.1.
8.3 The withdrawal period begins on the date of the sale. If the Buyer exercises their right of withdrawal, the Seller will refund the total amount paid and any documents that may place the Buyer under an obligation within 14 days from the receipt of the withdrawal notification and the invoice without any charges to the Buyer.
8.4 The Buyer may only exercise the right of withdrawal once during the course of the service. The Seller reserves the right to make deductions in accordance with Article 8.1.
8.5 The Buyer has the right to request a service exchange. If the service requested by the Buyer has a higher value than the previously purchased service, the Seller reserves the right to request an additional fee. If the value of the requested service is lower than the previously purchased service, the exchange will be carried out in accordance with Article 8.1, with the right to make deductions reserved by the Seller.
8.6 The Buyer may only exercise the right of service exchange once during the course of the service. The Seller reserves the right to make deductions in accordance with Article 8.1.
8.7 The reflection period of refunds made to credit card accounts depends on the discretion of the relevant bank. Therefore, the Buyer cannot hold the Seller responsible. In the event of a refund of the service purchased with a credit card, the Seller cannot pay the Buyer in cash under the contract with the Bank.
8.8 In addition, under the relevant provisions of the Law on the Protection of Consumers No. 6502, books can be returned if their seal is unopened, and with the approval of the Seller. However, books whose seal is opened cannot be returned due to the unique nature of the digital access code inside and the risk of duplication of this unique content. Exceptionally, books whose seal is opened can be returned if they have qualified printing errors or defects such as missing pages. The return of the sold product can only be carried out under the following conditions: This return scope covers deficiencies and defects that could not be noticed during delivery, and for the return request to be accepted, the following must be met:
The product requested for return must be sent with the relevant invoice. The return process must be initiated within two business days following the delivery date. Returned products must be sent back with the company used as an intermediary during delivery. 8.9 The product requested for return will be evaluated by the Seller based on the reasons provided by the Buyer, and if the relevant goods meet the above conditions, they may be exchanged for a new product. The Seller will bear all costs associated with sending the new product in exchange for the returned product. However, if the product requested for return does not meet the conditions outlined above, the Buyer will bear all costs associated with the return/exchange/delivery address errors.
8.10 Multiple users benefiting from online course sales services have a 14-day return right. The return covers the entire service package.
8.11 The return right will be processed only if multiple users apply collectively. Individuals within packages purchased as multiple users do not have the right to request a refund individually.
8.12 After the 14th day of the return period, refunds for multiple users will not be possible.
8.1.1 Although there is a right of withdrawal between the parties, there is no return procedure for the services subject to the sale.
8.1.2 Only one copy of the common resources included in the services subject to sale will be sent to the Buyer. PDF delivery of the resources included in services with printed goods will not be made; in exceptional cases, if the Seller sends a PDF file of the purchased service to avoid causing harm to the Buyer, the PDF files will not be duplicated, and any damages incurred by the Seller due to violations will be compensated by the Buyer. In services subject to sale that do not have printed goods, only PDF delivery will be made to the Buyer. Since these PDFs are specific to the user, if they are duplicated and shared, the Seller will be compensated for the damages incurred by the Buyer.
The platform and www.turkuazegitim.net offer various course resources, printed goods, dictionaries, reading, announcement systems, clue bank, preposition applications, word notebooks, wordy applications, matching, tests, and trial applications.
a- Unconditional return within 14 days from the date the payment reaches the Seller.
b- From the moment the payment reaches the Seller, the fixed service fee + the cost per unit of the lesson x the number of processed lessons + if any, commission fee = return amount.
c- In the event that the printed goods are returned to the Seller within the legal period, the Seller will refund the full cost of the printed goods to the Buyer.
d- Refunds are not possible after 60 days from the date the payment reaches the Seller.
e- Additional lessons at the discretion of the Seller will not be counted as processed lesson hours.
9.1 The information specified in this Agreement and the information provided by the Buyer to the Seller for payment purposes will not be shared by the Seller with third parties. The Buyer grants permission to the Seller to use personal data in accordance with the Personal Data Protection Law No. 6698, while preserving the rights enumerated in Article 11 of the same law.
9.2 The Seller may disclose any information belonging to the Buyer only within the framework of administrative/legal obligations. In the event of any judicial investigation that is properly documented, the Seller may provide the requested information to the relevant authority if such information is available. Credit card information is never stored; credit card information is used only to securely transmit it to the relevant banks during the collection process for authorization and is deleted from the system after authorization. The Buyer's email address, postal address, and phone number will only be used by the Seller for standard service delivery and notification procedures. Campaign information, new product details, and promotional information may be sent to the Buyer with their consent.
10.1 The digital access password is sent with the printed goods and provides access exclusively for that book. The digital access password can only be assigned to one account and is limited to a usage period of 1 year. This usage period will begin once the purchased product is activated. Therefore, access passwords should not be activated on behalf of another person. www.turkuazegitim.net is not responsible for any issues arising from the activation and usage of digital services on another name and account.
9.2 The Seller may disclose any information belonging to the Buyer only within the framework of administrative/legal obligations. In the event of any judicial investigation that is properly documented, the Seller may provide the requested information to the relevant authority if such information is available. Credit card information is never stored; credit card information is used only to securely transmit it to the relevant banks during the collection process for authorization and is deleted from the system after authorization. The Buyer's email address, postal address, and phone number will only be used by the Seller for standard service delivery and notification procedures. Campaign information, new product details, and promotional information may be sent to the Buyer with their consent.
11.1 The Buyer acknowledges, declares, and undertakes that they have been informed of the following matters before the Agreement was concluded by the Buyer on the Website and before the order was placed or payment obligation was incurred:
The Seller's title and contact information, information related to the chamber of commerce and current introductory information, The basic characteristics of the Product(s), the total price including taxes, information on shipping costs, Delivery, invoice, and payment information of the Product(s), Shipping restrictions foreseen by the Seller for the Products, The conditions, period, and method of exercising the right of withdrawal in cases where the Buyer has the right to withdraw, and that the Buyer will lose the right to withdraw if the right is not exercised within the specified time, The Products for which the Buyer does not have the right to withdraw, How the Products can be returned to the Seller in cases where the right of withdrawal exists, and all relevant financial matters (including return methods, costs, refund of the Product price, and discounts or deductions that may be made for reward points earned/used by the Buyer during the return process), The steps of the sales process during the purchase from the Website and tools/methods suitable for correcting incorrect information.
12.1 If any of the provisions or articles of this Agreement are deemed invalid or nullified by the legislator, court decision, or for any other reason, this will not cause the other provisions or articles of the Agreement to lose their validity for the Parties. In such a case, the remaining parts of the invalid provisions or articles will continue to be valid and enforceable to the extent permitted by law or court decisions. However, situations where the Agreement would not have been concluded without the invalid provisions or articles remain separate and reserved.
12.2 Waiver of Rights Granted by the Agreement Between the Parties; During the implementation of this Agreement, the Parties' waiver of all or part of the authority and rights granted to them by the Agreement, or their tolerance regarding these authority and rights, or granting more time to the Other Party than envisaged by the Agreement; will not mean that they have waived their other authority and rights and will not damage, affect or limit their other authority and rights.
13.1 In the event of any dispute arising from the implementation of this Agreement, Consumer Arbitration Committees up to the value announced by the Ministry of Commerce in December each year and Consumer Courts in the jurisdiction of the Seller’s residence will have jurisdiction. In the event of a sale, the Buyer will be deemed to have accepted all the terms of this Agreement.